By Washington Post 1/13/2013
“…In 2013, House Republicans need a similar tone that starts with the value of listening, not speaking. When people feel they’re heard and understood, they’ll listen. …”
Read the entire article: http://www.washingtonpost.com/opinions/why-republicans-should-watch-their-language/2013/01/11/0f6f41fa-56ce-11e2-bf3e-76c0a789346f_story.html